Norfolk Pine Artificial Christmas Trees

What is your Return & Exchange Policy?

We have a 30-day return policy, which means you have 30 days after receiving your item or before December 20. (Which ever comes first) Returns and exchanges initiated before this date must be in transit by December 20th of that year to qualify for a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original protective packaging. You’ll also need the receipt or proof of purchase. A 15% restocking fee will apply for all returns.

To start a return, you can contact Customer Care through our Contact Us page at the bottom of our website or at customerservice@tinseltraditions.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Here are the return label fees:

You can always contact us for any return question at customerservice@tinseltraditions.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. This must be reported within 7 days of delivery to be eligible for assistance.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@tinseltraditions.com.