Our Customer Service team is available Monday - Sunday, 7 days a week, from 9am-7pm CT. During peak holiday October-December, our team is available 9am-10pm CT daily through December 23rd.

Live chat is available with Noel, our virtual assistant by selecting the chat icon in the lower right corner of any page. Noel can check your Order Status, Provide Decorating Ideas, Recommend Items for your home and much more!

Tinsel Traditions® is committed to providing the best customer service. If there is anything we can assist you with, please do not hesitate to reach out to us. We're always happy to help!

Send us a message using the provided web form. Please fill this information out as completely as possible so that we can direct your message to the appropriate team member.